Part A
Dear Sir or Madam,
I am writing to make a complaint against your product quality. I bought an electronic dictionary from your online store last week but I found something wrong with its quality when I first used it. So I am writing this letter to complain against the flaws in your product.
To begin with, when I turn it on, all I got was a fuzzy screen, which was completely unacceptable. Secondly, I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.
Therefore, I would like to either change the electronic dictionary for a new one or receive a refund for it. I would be most grateful for your help.
Sincerely yours,
Zhang Wei
Part B
This table illustrates the difference of degree of satisfaction among employees at different ages in some company.In general, the overall trend of the degree of satisfaction is different with the variation of ages. Of those who feel satisfactory about their jobs, those beyond 50 years old take up the majority, accounting for 40%, followed by those who are no more than 40 years old, which takes up 16.7%.Those between 41 to 50 years old have the lowest satisfactory rate, merely 0.0%.Of those who feel dissatisfactory about their jobs, those between 41 to 50 years old take up the majority, accounting for 64.0%.
The contributory factors to this result can mainly divide into three parts. Firstly, those less than 40 years old are ambitious, impractical and eager to find their places in work. With those characteristics, they often get upset when they fail to fulfill their goals. Secondly, those between 41 to 50 years old employees, confronted with challenges posed by their young colleagues, often face a great deal of working competition and pressure. Lastly, with their impending retirement, those beyond 50 years old face relatively small working pressure and feel satisfactory about their jobs.
From this table, we can make a conclusion that if the companies want to raise the degree of satisfaction of its employees, it should make more efforts to improve the working environment, ameliorate the welfare and establish the effective incentive mechanism.
